TELL US HOW WE ARE DOING
We welcome feedback of your experience with our sales, installation and maintenance people and processes to help improve our service.
Submit your review
Just a quick note of thanks. I recently required the service of your company and was very impressed with the level of friendly service and professionalism from your Senior Refrigeration Technician Conrad.The reverse cycle system at my property failed and required a new part from Melbourne. Conrad kept me up to date with the progress and when he called to advise that the supplier had sent the wrong unit, which had caused further delays. Conrad was very apologetic and said he will do everything possible to make sure the replacement was delivered ASAP. He called to advise on Tuesday afternoon that it had arrived and would do all he could to make sure it was installed that day as it was going to be another cold night. Which he did.Please pass on my appreciation to Conrad, good service in Geraldton can be hard to find.
Thanks for the speedy service Julie. The boys were great - left place clean and very polite.
I would like to take the opportunity to congratulate you and your team on the professional way the quote for our Mitsubishi ducted air conditioning was done. The team you sent to install the ducted air conditioner were a credit to you. They worked well, were very professional and pleasant. We would like to thank you please pass on our congratulations for a job well done.
At last it's working! I'd just like to pass on my appreciation for everything you did in getting my air con problems sorted and particularly for keeping me informed as to what was happening. It must have been quite frustrating for you. I thanked Conrad for his work. He is a real asset to your team and very professional. Again, thankyou Rob I appreciate what you have done.
I would also like to let you know that I shall be recommending your company to other prospective customers without any hesitation. The attention to detail from initial enquiry to final installation can only be described as exemplary. Your willingness to spend time answering my questions regarding the merits of different appliances made the decision to engage Oceanair Solutions easy. The care that the installation team took during the work could not be faulted, the following clean up also showed pride in workmanship and underlined their attention to detail.All in all I found my contact with your company to be stress free and always reassuring. I have no hesitation in recommending your services to other prospective customers.10/10 all around.
Hello Conrad - I appreciate all your help this week. You found the issue with our HVAC, worked the solution out with our OEM, flew the part in, and made the unit good before we left. You really made a big difference for our travelling repair team this week. Thanks!
So pleased to have our air con back working again. Many thanks for your great service and helping us get the paperwork together for our insurance company! Much appreciated.
A new air conditioner for my investment property in Drummond Cove was needed in a hurry. I live in Melbourne so it was a case of making some cold calls to air conditioning specialist that operate in the Geraldton region. I chose Ocean Air because of the professional manner in which my enquiry was handled. I was given excellent advice regarding the size, type and the brands they recommended and the prices quoted were very competitive. Most importantly, they were prepared to commit to a fixed price and an installation date in a busy period before Xmas. The job was done on time and they even sent me some photos to show the completed work and let me see how the air conditioner looked fully installed. Thanks guys for organising everything and making an interstate customer feel very comfortable by dealing with a company that provides such wonderful customer service and support.....and gets the job done on time!!! Rod (Melbourne)